Payments

 

• All services must be paid in full before final deliverables are released to the client.

• Some packages allow a 50% non-refundable deposit toward the total balance. The remaining balance must be paid within 72 hours of project completion for final deliverables to be transferred. Failure to do so will result in project cancellation and forfeiture of the deposit.

• All sales are final. Due to the custom nature of graphic design services, no refunds will be issued once a project has been initiated. Each order is tailored exclusively to the client’s brand, and the onboarding process begins immediately after payment, reserving time and resources that cannot be reallocated.

 

Communication Policy

 

• All communication between Client and Designer must remain professional. Any use of foul, abusive, or threatening language will result in immediate cancellation of services without refund.

• The Client is responsible for completing all required onboarding forms before the project can begin. Turnaround times do not start until the necessary information has been provided.

• Email is the primary communication method. Clients must choose one form of communication only (email preferred) to ensure clarity and avoid miscommunication.

• If the Client fails to respond for 12 business days, the project will be closed and considered nonrefundable. A $100+ reopen fee or payment of any outstanding balance is required to resume.

• If communication is not received for 20 business days, the project will be permanently terminated without refund.

• Please allow up to 48 business hours for responses. We do not work weekends or major holidays.

 

 

Turnaround Timeframe

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• Turnaround times for single services are listed under each service description. Packages and larger projects will have customized timelines agreed upon during the proposal process.

• Delays may occur if the Client does not provide necessary information, feedback, or approvals in a timely manner.

 

Final Deliverables

 

• Each project includes 3 complimentary revisions. Additional revisions will be billed at $40 per revision.

• Once final deliverables are approved and transferred to the Client, the project will be marked fulfilled and closed. No further revisions will be made unless the Client pays a reopen fee.

• The reopen option is only available within 10 business days of project closure and will be priced based on the scope of requested changes.

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Retainer Program Policies

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• Clients must provide 30 days’ notice prior to cancellation after the initial 3-month trial period.

• If payment is not made on time, services will be suspended until the outstanding balance is paid in full.

• If a payment fails, the Client must settle the outstanding balance before receiving any deliverables. Once removed from the program, Clients may only book per-project services and must pay in full upfront.

 

Terms & Conditions

 

• Completed projects and deliverables may be shared on our website, portfolio, and social media for promotional purposes, unless otherwise agreed upon through a signed NDA provided by the Client.

• By booking and making payment, the Client agrees to all policies outlined above and acknowledges that all sales are final.

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Questions or concerns contact us directly info@ahdigitaldesign.com